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Privacy Policy

Last updated: 01 June 2026

 

We take your privacy seriously and want to be open about how we handle your personal information. This policy explains what data we collect, why we collect it, and what we do with it.

OWA Digital Ltd. is the data controller for this website, https://www.owadigital.co.uk. We are registered in England and Wales (Companies House number 03104307) at North Bastle, Tarset, Hexham, NE48 1NG. We are registered with the Information Commissioner's Office (ICO) under registration number Z7832634.

 

1. What information we collect

We only collect information that you choose to give us. This website collects:

  • Contact form submissions - your name, email address, and the content of your message, when you fill in our contact form
  • Analytics data - anonymous information about how visitors use our website, collected via cookies (see our Cookie Policy for full details)

We do not collect payment information, create user accounts, or collect any sensitive personal data.

 

2. Why we collect it and the legal basis

Contact form data: We use this to respond to your enquiry. The legal basis is legitimate interest -you've reached out to us and we need your details to reply.

Analytics data: We use this to understand how people use our website so we can improve it. The legal basis is legitimate interest. The data is anonymised and we cannot identify you from it.

Google Ads conversion tracking: We use this to understand whether visitors who clicked on one of our Google search adverts went on to take an action on our website. This helps us measure the effectiveness of our advertising. The legal basis is legitimate interest.

 

3. How long we keep your data

Contact form submissions: We keep these for up to 3 years, after which they are deleted.

Analytics data: Retained in accordance with Google Analytics' own data retention settings, typically 26 months.

Google Ads conversion data: Retained in accordance with Google's own data retention settings. You can find details in Google's Privacy Policy.

 

4. Who we share your data with

We do not sell your personal data to anyone.

We use Google Analytics to collect anonymised website usage data. Google may process data on servers outside the UK. Where this occurs, Google ensures that appropriate safeguards are in place to protect your data, such as through the use of Standard Contractual Clauses (SCCs) or the UK Extension to the EU-US Data Privacy Framework, both of which provide a legal mechanism for transferring personal data internationally whilst maintaining equivalent data protection standards. You can read details in Google's Privacy Policy. 

We also use Google Ads to promote our services in Google search results. Google may set cookies on your device to track whether you arrived at our website by clicking one of our search adverts, and to record any subsequent actions you take (known as conversion tracking). This data is processed by Google and is subject to the same safeguards described above. No personally identifiable information is shared with Google as part of this process.

We may also share your data if we are required to do so by law.

 

5. How we keep your data secure

We take the security of your personal data seriously and have put in place a range of technical and organisational measures to protect it.

Technically, we use the following safeguards:

  • SSL/HTTPS encryption - all data transmitted between your browser and our website is encrypted using SSL/TLS, ensuring it cannot be intercepted in transit
  • Secure hosting - our website is hosted on UK based servers that are maintained and monitored to industry standards
  • Access controls - access to any personal data we hold is restricted to authorised personnel only

Organisationally, OWA Digital Ltd. is certified to ISO 27001, the internationally recognised standard for information security management. This means our approach to protecting information, including your personal data, has been independently audited and verified against a rigorous set of security controls. Our certification covers the policies, processes and procedures we have in place to manage information security risks.

While we take every reasonable precaution, no method of transmission over the internet is completely secure. If you have any concerns about the security of your data, please contact us at [email protected].

 

6. Cookies

Our website uses cookies, small text files stored on your device that help the site work and allow us to understand how it is being used. For full details of the cookies we use and how to control them, please see our Cookie Policy.

 

7. Automated decision making and profiling

We do not use your personal data for any automated decision making or profiling. This means we do not use computers to make decisions about you that have a legal or significant effect on you, and we do not analyse your personal data to evaluate or predict things about you.

If this ever changes, we will update this policy and ensure appropriate safeguards are in place in line with UK GDPR requirements.

 

8. Children's privacy

This website is not intended for children. We do not knowingly collect or process personal data from anyone under the age of 13.

If you are under 13, please do not submit any personal data through this website, including via the contact form. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us at [email protected] and we will delete it promptly.

9. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access - you can ask us for a copy of the personal data we hold about you
  • The right to correction - you can ask us to correct inaccurate data
  • The right to erasure - you can ask us to delete your data in certain circumstances
  • The right to restrict processing - you can ask us to limit how we use your data
  • The right to object - you can object to us processing your data based on legitimate interests
  • The right to data portability - you can ask for your data in a portable format
  • The right not to be subject to automated decision-making - though as noted above, we do not carry out any automated decision making

To exercise any of these rights, please email us at [email protected]. We will respond within one month.

 

10. Complaints

If you're unhappy with how we've handled your data, please contact us first at [email protected] and we'll do our best to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. You can verify our registration on the ICO's public register using our registration number Z7832634.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with an updated date. Please check back occasionally.

 

12. Contact us

If you have any questions about this policy or how we handle your data, please get in touch:

  • Email: [email protected]
  • Phone: 01865 717770
  • Post: OWA Digital Ltd, North Bastle, Tarset, Hexham, NE48 1NG