The London Borough of Camden wanted to be one of the first Councils in the UK to offer fully integrated online payment services to the residents and businesses in the Borough. Rather than develop a specific system which only accommodated specific types of payment, Camden wanted a system which would allow flexible integration with a variety of types of payment in the future. It was important that for the most popular types of payment, such as Council Tax and Business Rates, that users were able to validate their account details and view their current balance prior to making a payment. Due to the level of integration with the Camden back office systems it was essential that the system infrastructure was secure and their was no risk of internal systems being compromised. OWA worked with Datacash to provide realtime authorisation and processing of the transactions, which once approved, allowed us to update Camden's back office accounting systems.
What we did
Working with the London Borough of Camden to architect the new solution we then developed an online payments web application. The new web application allowed the personal details of customers’ accounts to be accessed securely by them online. Customers were able to make payments securely for a variety of Council services online. A version of this system built by us still ensures payments are processed securely in real-time with the results of the transaction being reported back to the user. Successful transactions are then communicated securely to the Council, so they can be processed and fulfilled by the internal systems.
The original payment system went live in 2000 and additional services have been added since then. Although various security updates have been carried out to the system over the years, the fundamental architecture of the solution which we designed and built in the late 1990's has remained in place and continues to provide the level of service required by the council and their customers.
We continue to host and support the online payments solution for the Council.